Seeking senior technical writers to work with developers to create online web-based product documentation that reflects the software or system for the end-users. This includes both user-facing documentation, such as technical manuals and tutorials, including integration with chatbot’s to enhance self-service guides.

Candidates must have a strong understanding of the products they are documenting to explain complex concepts in simple non-technical language. Furthermore, candidates will conduct user testing, to ensure that documentation is suitable for the end-user and to produce high-quality documentation that meets the needs of its intended audience.

Responsibilities:

• Prepare     instruction web-based end-user manuals
• Disseminate     technical information in easy-to-understand language for a non-technical     audience
• Have excellent     grasp of the English language and ability to accurately communicate     complex ideas in a concise manner
• Create     software documentation after a thorough collaboration with subject matter     experts and technical staff
• Ability     to take existing and potential content and improve it
• Create     web-based product manuals with screenshots and tutorials

Requirements:

• Bachelor’s     degree or higher in Information Systems, Information Technology, Computer     Science, or other related disciplines.
• 6+     years of proven experience in writing technical documentation
• Strong     research and analytical skills
• Ability     to undertake multiple projects and deliver on tight deadlines
• Excellent     technical writing skills
• Excellent     verbal communication skills
• Solid     grip on documentation publishing software such as Adobe Robohelp, Zendesk     Guide, Camtasia, SnagIt, and other software
• Good     working knowledge of MS Office, document search engines and chatbot     integration
• Detail-oriented

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